Accessibility

The Phoenix Convention Center & Venues is an Americans with Disabilities Act (ADA) compliant facility, and we work with event organizers to provide reasonable accommodations for all guests.

Each event organizer has staff and volunteers to answer specific questions about their event. Guests who need accommodations, such as large print materials, Braille, sign language/oral interpreters or other special needs during an event, should contact the event organizer.

For questions regarding accessibility, please call 602-256-4265 prior to your visit.

Visit www.ada.gov for information about Federal ADA guidelines.

Arrive Early

It is recommended that guests arrive approximately 60 minutes before performance start time. Please review our bag policy and prohibited items prior to your arrival.

Bag & Security Policies

For the safety and security of all guests, Phoenix Convention Center & Venues has implemented a screening process for all public shows at Symphony Hall and The Orpheum Theatre.

All guests will pass through metal detectors to screen for prohibited items. Clutch bags no larger than 8.5” x 5.5” and clear bags up to 12” x 6” x 12” are permitted. Medical and family bags are allowed. No other bags are permitted and all bags are subject to search.

Cannabis

Cannabis products, edible and non-edible, may not be sold or distributed at the Phoenix Convention Center, Orpheum Theatre Phoenix or Phoenix Symphony Hall regardless of the THC concentration of the products.

Cameras

Cell phone cameras, small tablets, or small point & shoot cameras, mono/tripods and selfie sticks are permitted. All non-commercial filming and requests, for commercial shoots, news stories, etc., are required to contact pccmarketing@phoenix.gov, for authorization. We do not sign location releases.

Cashless Payments

All Phoenix Convention Center & Venues ticket office transactions are cashless. Visa, Mastercard, American Express, and Discover are valid forms of payment; personal checks are not accepted.

Code of Conduct

Phoenix Convention Center is a public assembly facility, which welcomes all guests. Any visitor whose conduct is objectionable, disorderly, or disruptive to facility use or in violation of any law, may be refused entrance or ejected from the premises.

Food & Beverage

Food and Beverage service for all Phoenix Convention Center & Venues events is provided by our exclusive food and beverage partner, Aventura Catering*. With the exception of single use bottled water, all outside food and beverage is strictly prohibited.

*All Aventura retail outlets are cashless and only accept debit/credit card, apple pay or google payments. 

Parking

Parking is available to all downtown visitors on a first-come, first-served basis. The Phoenix Convention Center & Venues parking is subject to availability. The Convention Center manages five parking garages. For garage locations, visit phoenixconventioncenter.com/parking.

• Bicycle Parking: Racks for bicycles are located at the East Garage, Heritage Garage and at various locations around the Phoenix Convention Center & Venues. The Phoenix Convention Center & Venues is also a designated location for the Grid Bike Share program. Grid Bikes are located at Third Street and Washington.
• Motorcycle Parking: Motorcycles are prohibited from parking in all automobile parking spaces, loading zones, driveways and walkways. Designated motorcycle parking is located on the street level in the East Garage. Improperly parked motorcycles are subject to citing, towing or impounding. Note: Motorcycles with disabled license plates are still required to park in the designated motorcycle parking location always. Visit, phoenixconventioncenter.com/parking for more information.

Prohibited Items

To ensure the safety and security of all guests, the following items are prohibited at Symphony Hall and Orpheum Theatre. 

• Weapons of any kind 
• Outside Food & Beverage 
• Outside Alcohol 
• Any non-clear bag or purse that is larger than 8.5” x 5.5” 
• Illegal Drugs 
• Balloons
• Glass, Ceramic, or Metal Containers
• Other items deemed as prohibited by the Phoenix Convention Center & Venues Security Manager

Security

The Phoenix Convention Center & Venues provides security 24 hours a day, seven days a week. The facility provides house security and event security to ensure a positive experience for clients and guests. The Security Operations Center can be reached at 602.262.7271 for assistance with medical emergencies, locating lost children and other security concerns.

Service Animals

Per Arizona Revised Statutes 11-1024, Service Animals are permitted at the Phoenix Convention Center & Venues. Pets, including comfort animals, and other animals are not permitted.

Smoking/Vaping Restrictions

In accordance with the Smoke Free Arizona Act, ARS 36.601.01, smoking and vaping (including use of all types of electronic cigarettes) are prohibited inside of all Phoenix Convention Center & Venues facilities including balconies, patios, interior docks, stairwells and restrooms. Designated smoking areas are located twenty (20) feet from all facility entrances. For more information about Smoke Free Arizona, call 1.877.429.6676 or visit smokefreearizona.org.

Cannabis products, edible and non-edible, may not be sold or distributed at the Phoenix Convention Center, Orpheum Theatre Phoenix or Phoenix Symphony Hall regardless of the THC concentration of the products.

Transportation

Getting to the Phoenix Convention Center & Venues is easy no matter where you are coming from or how you choose to travel. There is a dedicated stop on the Valley Metro Light Rail at the Phoenix Convention Center and nearby Valley Metro Bus stops